Privacy policy

Last Updated 25 May, 2025

This Privacy Policy describes how Studio Aromati (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from studioaromati.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information that you directly submit to us through our Services may include:

·         Contact details including your name, address, phone number, and email.

·         Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

·         Account information including your username, password, security questions and other information used for account security purposes.

·         Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Who has access to your data?
Your data can only be shared within Studio Aromati and its owned websites.
We never transfer, sell or exchange your data for marketing purposes to third parties outside Studio Aromati. Data forwarded to third parties is used only to provide our services.

What is the legal basis for processing your data?
For each specific processing of personal data that we collect from you, we will inform you whether the provision of personal data is required by law or necessary for the conclusion of a contract and whether you are obliged to provide personal data, as well as what consequences are possible if you choose don't do it.

Where do we store your data?
The data we collect from you is stored within the European Economic Area ("EEA").
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights

Right of access:
At any time, you have the right to request information about your personal data that we store. You can contact Studio Aromati, after which your personal data will be provided to you via e-mail.

Right of portability:
When Studio Aromati processes your personal data in an automated manner based on your consent or on the basis of an agreement, you have the right to receive a copy of your data in a structured, widely used and machine-readable format, transferred to you or to another party. This only includes the personal data you have provided to us.

Right to correct:
You have the right to request correction of your personal data if it is incorrect, including completion of incomplete personal data. If you have a profile on the website of Studio Aromati, you can edit your personal data on your profile page.

Right to delete:
You have the right to delete all personal data, processed by Studio Aromati, at any time, except in the following situations:
⦁ you have an open order that has not yet been shipped or is partially shipped.
⦁ you have an outstanding debt to Studio Aromati, regardless of the method of payment.
⦁ you have an unpaid receivable from a sale at Studio Aromati.
⦁ if you have made a purchase, we will retain your personal data in connection with your transaction according to accounting rules.
⦁ if you have made a sale at Studio Aromati, we will keep your personal data and the payments made in connection with the accounting rules.

Right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of Studio Aromati. Studio Aromati will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to legal claims.

Right to object to direct marketing:
You have the right to object to receiving marketing communications, including profiling and analysis for direct marketing purposes.
You can opt out of direct marketing in the following ways:
⦁ by following the instructions in any message sent for marketing purposes
⦁ by editing your profile settings

Right of limitation
You have the right to ask Studio Aromati to limit the processing of your personal data in the following circumstances:
⦁ if you object to the processing based on the legitimate interest of Studio Aromati, Studio Aromati will limit the processing of the data pending the result of the verification of the legal grounds.
⦁ if you claim that your data is inaccurate, Studio Aromati must limit the processing pending the result of the verification of the accuracy of the personal data.
⦁ if the processing is unlawful, you can object to the deletion of your personal data and request a restriction of its use instead
⦁ if Studio Aromati no longer needs the personal data, but you need them to exercise or defend legal claims.

How can you exercise your rights?
We take the protection of personal data very seriously, which is why we have a customer service team to handle your requests in relation to the above rights. You can always contact us at info@studioaromati.com.

Personal data protection officer:
We have designated Data Protection Officers to ensure that your personal data will always be processed in an open, fair and lawful manner. You can contact our Privacy Officer at info@studioaromati.com and write DPO as the subject of the email.

Right to submit a complaint to a supervisory authority:
If you think that Studio Aromati processes your personal data in an incorrect way, you can contact us. You also have the right to file a complaint with a supervisory authority. For the countries in the EEA a list of the national data protection authorities here.

Updating our Privacy Policy:
We may update our Privacy Policy. The latest version is always available on our website. We will communicate any major changes to the Privacy Policy, for example the purpose of using your personal data, the identity of the controller or your rights.

ONLINE PURCHASE

Why do we use your personal data?
We will use your personal data to manage the online ordering process on the websites of Studio Aromati, processing your orders and returns of items through our online services and sending you notifications about the delivery status or in case of problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to deal with complaints and warranty issues in relation to the products.
Your personal data is used to identify you as well as to confirm your address to external partners.
We want to offer you different payment alternatives and we will analyse, including your payment history, to learn what payment alternatives you have.

What personal data do we process?
We will process the following categories of personal data:
⦁ contact information such as name, address, email and phone number
⦁ payment information and history
⦁ order information
If you have a profile on the website of Studio Aromati, we will also process your personal data provided in connection with the profile, such as:
⦁ profile name
⦁ sales history
⦁ payment history

Who has access to your personal data?
Your personal data that is forwarded to third parties is used only to provide the above services, for example to companies to validate your address, communication agencies to send order confirmation, warehouse companies and suppliers in connection with the delivery of your order, payment service providers for your payment.
Studio Aromati does not grant the right to use, sell, disclose or share information about you (personal data within the meaning of the GDPR) with other persons or with unrelated companies, except when this is necessary to provide you with the services requested by you and when you have provided your permission, or in any of the following scenarios:
The information is provided to trusted partners who work on behalf of Studio Aromati, based on contractual relations and under confidentiality agreements. These companies may use such information to enable Studio Aromati to deliver important order-related information or advertising to its users. However, these companies do not have the right to independently share this information.

·  With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

·  With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

·  When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

·  With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

·  In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The information is in compliance with the legal prescriptions of court orders following legitimate requests from authorized bodies (under the Law on Electronic Communications, the Code of Criminal Procedure, the Criminal Code, etc.).

What is the legal basis for processing your personal data?
The processing of your personal data is necessary for Studio Aromati to perform the service of managing and delivering your order.

How long do we store your data?
We will store your data for as long as you are an active customer.

DIRECT MARKETING

Why do we use your personal data?
We will use your personal data to send you newsletters on request, special offers, invitations via e-mail, text messages and telephone calls.

What personal data do we process?
We will process the following categories of personal data:
⦁ contact information, for example email address, phone number and postal code
⦁ what products and offers you clicked on
If you have a profile on a page of Studio Aromati, we will process your personal data provided in connection with the profile, for example:
⦁ name
⦁ address
⦁ phone
⦁ sales history

Who has access to your personal data?
The data forwarded to third parties is used solely to provide the services mentioned above, for example to media agencies and technical providers for the distribution of marketing information in physical or digital format.
We never transfer, sell or exchange your data for marketing purposes to third parties outside Studio Aromati.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent to receive news, direct advertising and marketing information.

Right to withdraw your consent:
You have the right to withdraw your consent for processing of your personal data at any time and to opt out of direct marketing and our newsletter.
If you do so, Studio Aromati will not be able to send you further offers for the purpose of direct marketing or any other information based on your consent. You can opt out of direct marketing in the following ways:
⦁ by following the instructions in any message sent for marketing purposes
⦁ by editing your profile settings
⦁ by ticking the option I do not wish to receive letters when finalizing an order.

How long do we store your data?
We will retain your data provided for direct marketing until you withdraw your consent.

MY PROFILE IN STUDIO AROMATI

Why do we use your personal data?
We will use your personal data to create and manage your personal profile on the websites of Studio Aromati, including sending automated service messages.
We will provide you with the history and all the details of your sales. Accurate information about the accumulated funds on your account, and transfers made to you.

What personal data do we collect?
We always process your e-mail address and password, which you send us when you registered to create a profile on the website of Studio Aromati.
We will also process the following categories of personal data:
⦁ contact information such as name, address and phone number
⦁ country
⦁ profile settings
⦁ sales history
⦁ payment history
⦁ history of interest in your paintings
We will also process the following categories of personal data related to transfers to you:
⦁ Bank account to which the transfer was made.

Who has access to your personal data?
Data forwarded to third parties is used solely to provide the above services.

What is the legal basis for processing your personal data?
The processing of your personal data from your profile is based on the consent you give when creating your profile on the website of Studio Aromati and in relation to the obligations of Studio Aromati, arising from the Accounting Act in Bulgaria.
The processing of your personal data aims to provide you with the relevant information.

Right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. If you do so, your account will cease to exist and Studio Aromati will not be able to provide you with the above services.

How long do we store your data?
We will store your data as long as you have an active profile on the website of Studio Aromati.
You have the right to close your account at any time. If you choose to do so, your account will cease to exist and will be considered inactive. We will retain your personal data in cases where this is required by law or if there is an outstanding legal dispute.
Once your account is terminated, your data will be deleted.

Right to object to the processing of your data
You have the right to object to the processing of your personal data, which is based on the legitimate interest of Studio Aromati, by contacting studioaromati@gmail.com. After that, your account will be deleted and we will not be able to provide you with our services.

CUSTOMER SERVICE

Why do we use your personal data?
We will use your personal data to manage your enquiries, to handle complaints and product warranty questions, and to provide technical support via email, our chat function, by phone or via social media.
We may also contact you, if there is a problem with your order.

What personal data do we process?
We will process any data you provide to us, including the following categories:
⦁ contact information such as name, address, email and phone number
⦁ payment information and payment history
⦁ order information
⦁ any correspondence on a given matter.

Who has access to your personal data?
Data forwarded to third parties is used only to provide the above services.

How long do we store your data?
We will keep your data for 100 days for phone number logs, email addresses and correspondence, and for 12 months for case management.

Right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data by Studio Aromati based on legitimate interest. Studio Aromati will not continue to process your personal data unless it is proven that there are compelling legal grounds for doing so that take precedence over your interests and rights or due to legal claims.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Who is responsible for your personal data?
Studio Aromati is the administrator of the personal data that you provide us for all the company's websites and is responsible for them, according to the applicable law on the protection of personal data.
Studio Aromati EOOD
8 P. Slaveikov St., Apt. 5, Botevgrad 2140
Bulgaria
EIK 205233448