Terms of service
Last updated 25 May 2025
Please read these Terms and Conditions carefully before using our website.
OVERVIEW
These Terms and Conditions constitute a legally binding agreement between Studio Aromati (store) and the users (you) in relation to the services offered by studioaromati.com. By browsing the pages, clicking on the objects or links located on the pages of studioaromati.com, you agree, accept and undertake to comply with these Terms. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The website contains copyrighted materials and texts, images, graphic logos, graphics, trademark logos, databases and software, which are owned or licensed by Studio Aromati and are protected by Bulgarian and other applicable laws and conventions on copyright, related and other intellectual property rights. Reproduction of the content, the website and/or any of its elements, subject to intellectual property, may be carried out only and solely with the written consent of Studio Aromati or its licensors. The use of the services and the website does not grant users any rights to the intellectual property objects in whole or in any part thereof.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4 - DATA PRIVACY
Studio Aromati processes and takes measures to protect the personal data of users in accordance with the requirements of the Personal Data Protection Act. Users agree that Studio Aromati has the right to process their personal data in connection with the use of the website services. In order to serve you and fulfill your orders, it is necessary to provide the following data:
- name and surname
- contact phone number
- invoice and delivery address
- postal code
You have the opportunity to correct this data from your personal profile later.
The data that we will receive when ordering, registering or browsing the pages will be used solely for your service - accepting and fulfilling orders, subscribing to news, contacting you in case of problems related to the order and improving the service of Studio Aromati. We guarantee that this data will not be provided in any form to third parties or used for purposes other than those described above. Users subscribed to the News Subscription can unsubscribe at any time from the link located at the end of each news.
Your user profile can be deleted from the Studio Aromati system along with the data attached to it if you wish.
Your submission of personal information through the store is governed by our Privacy Policy.
5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6 - ORDERS
Every order of a product or service through the Studio Aromati online shop is associated with an obligation to pay at your choice, using one of the methods specified in the e-store. We accept orders 24 hours a day, including weekends and public holidays. When receiving an order on a weekend day, processing begins on the first business day. During the ordering process, you have the opportunity to see the products you are purchasing and their prices, your names, e-mail, phone, address, zip code, delivery method and payment method. After completing the order and if this is your first order, you will receive a confirmation of the same information by e-mail. You will be notified by e-mail of any change in the status of the order (confirmation, processing, shipping, etc.). You can monitor the status of the current order, as well as previous orders, from your personal profile.
Ordering a product/s through the e-store means express consent to conclude a distance selling contract, which is regulated by the Consumer Protection Act.
You can always contact our team at tel. 0897 099662 to receive information about our products, services, to file a complaint or to check the status of an order already placed through the Studio Aromati system.
7 – PRICES
Prices are shown without the shipping cost, which depends on the shipping company you choose. Prices may be changed at any time without notice. The user pays the price that was current at the time of conclusion of the contract.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
9 - PROBLEMS WITH ORDER FULFILLMENT
Although we strive to fulfill all orders accurately, the fulfillment of your order may be hindered for any of the following reasons:
1. We do our best to have availability and update availability in a timely manner, but it is possible that one of the ordered products is not available; in this case, we will contact you as soon as possible by phone or email
2. You have provided incorrect or incomplete delivery information - name, address, phone, postal code.
In the event of a discrepancy between the products received and the ordered products or an inaccuracy due to our fault, we will bear the costs of subsequent return and replacement of the non-conforming products. In the event of impossibility of delivery through no fault of Studio Aromati (you are not at the specified address or do not answer the supplier's calls), your order will be returned to us until we contact you.
10. PAYMENT
Orders are paid at your choice, using one of the methods specified in the e-store. You agree to pay the price of your order in advance.
11. DELIVERY AND RECEIPT OF PRODUCTS
1. By sending an order confirmation, you agree to pay the price of the selected products and the indicated value of the shipping costs.
2. Delivery to address: selected during the ordering process after filling in the exact address, names, zip code, preferred delivery date and additional instructions.
12 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
13 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
16 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Studio Aromati, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Please contact us to discuss any questions related to the products or services provided by Studio Aromati.
18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Studio Aromati and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
22 - COMPLAINTS AND QUESTIONS TO US
Please contact us at +359 897099662 to discuss any issues related to the products or services provided by Studio Aromati.
23 - DISPUTES. ALTERNATIVE DISPUTE RESOLUTION
The supervisory authority for the protection of consumer rights in Bulgaria is the Consumer Protection Commission with the address: 1000 Sofia, "Slaveykov" Square №4A, floors 3, 4 and 6; tel.: (02) 980 25 24; fax: (02) 988 42 18; hotline: 0700 111 22; website: www.kzp.bg.
In disputes regarding obligations arising from online sales contracts, where no agreement has been reached, you may refer the dispute to the bodies for alternative consumer dispute resolution (ADR) under the terms and conditions of Art. 181a et seq. of the Consumer Protection Act. Additional information on alternative consumer dispute resolution can be found on the website of the Consumer Protection Commission at https://kzp.bg and on the online dispute resolution platform ODR.
24 - CONTACT INFORMATION
Studio Aromati EOOD is a company registered under the Commercial Code of the Republic of Bulgaria, with its registered office and management address:
Botevgrad, 8 P.R. Slaveykov Str., ap.5
UIC: UIC 205233448